Our Services
Local, Connected & Confidential
Committed to Delivering Excellence
At Vanguard Mercantile, we've got our clients' best interests at heart. Send our team an enquiry today to hear about our wide range of services.
Dedicated to North Queenslanders
From Mackay and Surrounds to Cairns and Surrounds
Serving With Integrity & Respect!
Leading From the Front
Looking for a mercantile agent in North Queensland? Look no further than Vanguard Mercantile. Like our name suggests, we are a leading mercantile agency providing high-quality conflict management and resolution services. We pride ourselves on delivering the best possible resolutions for your needs. Servicing clients all over North Queensland—including Townsville, Cairns, and Mackay—we provide an array of professional services. We’ve been at the forefront of mercantile activities in North Queensland since our inception. Our agents serve clients with integrity and respect, delivering excellence at all levels of their operations. From our Townsville headquarters, our services are available as far south as Mackay and surrounds, and as far north as Cairns and surrounds. Clients outside of these areas can be serviced by negotiation.
What is a Mercantile Agent?
A mercantile agent is an authorised person who completes mercantile activities for a third party. These agents act as representatives for their respective third parties and work on their behalf. Financial institutions, insurance providers, debt collectors, and legal firms often use mercantile agents to act as middlemen. They are often required to re-establish connection and communication between two parties to resolve an outstanding conflict. At Vanguard Mercantile, our mercantile agents have excellent communication skills and treat all parties with dignity. Our background in the industry, combined with years of experience in the communication sector, enables our agents to think on their feet and solve complex problems quickly and effectively. The needs of our clients are our first concern, and we will go above and beyond to ensure their requirements are met.
What to Do If You Have Received a Card or Call
If you receive a card or call from a mercantile agent, it may be for reasons such as falling behind on loan or credit card payments. Should you receive a card or call, it’s important to:
- Be transparent about your financial status, including any outstanding debts.
- Promptly return calls or respond accordingly.
- If feasible, consider agreeing to repayment plans offered.
- Inform us if your contact details change to ensure smooth communication.
Your cooperation facilitates a smoother resolution process, helping us work together towards a mutually beneficial outcome. For more information, please read the following document from the ACCC.
Our Licences, Credits & Support
Vanguard Mercantile is a government-licenced mercantile agency with strong community values. We have developed a reputation for trustworthy and reliable services throughout North Queensland, and our client base has grown organically as a result. We are proud to be a member and Bronze Level Supporter of the Institute of Mercantile Agents Limited and the Australian Institute of Credit Management. To find out more, get in touch with our team today!
Frequently Asked Questions
What are the reasons for being contacted by a mercantile agent?
A mercantile agent may be contacted for debt collection, asset repossession, or commercial transactions. They facilitate sales, handle negotiations, and manage contracts on behalf of businesses. Additionally, they provide market insights and strategic advice to enhance profitability.
What should I do if I'm contacted by a mercantile agent?
If contacted by a mercantile agent, verify their identity and the purpose of contact. Communicate openly, provide necessary information, and seek legal advice if needed. Address any outstanding obligations promptly and maintain clear documentation of interactions for transparency.
